Welcome Amy Song, Pressbooks’ New Customer Support Specialist

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We’re delighted to introduce you to Amy Song, the newest member of the Pressbooks organization. 

Amy Song
Amy Song

Amy will be working from our Montréal office as our new customer support specialist, where she’ll be helping people use Pressbooks to meet their publishing and educational needs and maintaining our user-facing documentation and training resources. 

Because Amy will soon become the first point of contact for many of our incoming support requests, you’ll likely be getting to know her a bit better in the near future. Until then, here are some of the reasons we are so excited about her becoming our newest colleague.

Prior to joining Pressbooks, Amy worked as a customer experience specialist, and as a QA specialist and content writer for two Montréal-based technology and ecommerce companies. She also spent more than three years as a translator and editor for The Diversity Times, a bilingual (Korean/English) newspaper focused on multiculturalism published in Manitoba.

Amy is a recent graduate from McGill University, where she earned a B.Sc (with honours) in Chemistry. While at McGill, she worked as a research and teaching assistant, developed course curriculum for inorganic chemistry courses, and received the Tomlinson Engagement Award for Mentoring. 

Outside of work, Amy enjoys baking, ultimate frisbee, and taking an interest in contemporary social issues.

“Pressbooks stood out to me because it fundamentally promotes flexibility and accessibility,” Amy says. “The inclusionary nature of the software can create a positive impact globally by breaking down the systemic barriers of cost and status associated with education. I’m excited to work for a company that’s working toward greater equity of opportunity in education.”

We’re sure you’ll enjoy working with Amy as much as we do. Please join us in welcoming her to the Pressbooks team!